Fulfillment Policy
1. Order Processing
- Orders are processed within 2 business days (excluding weekends and holidays) after payment confirmation.
- Customers will receive an order confirmation email detailing their purchase and estimated delivery time.
2. Shipping & Delivery
- Shipping Methods: We offer standard shipping for deliveries within the United States.
- Estimated Delivery Times:
- Domestic Orders: 3-7 business days. Depends on quantity of the order size. Contact ale@mkcontainers.com to have a precise estimate delivery time.
- Shipping Rates: Calculated at checkout based on destination and order size.
- Customers will receive tracking or BOL information via email once the order is shipped.
3. Local Pickup
- Customers can opt for local pickup at our facility:
- Address: 3421 N.W 36 Street, Miami, FL 33142
- Operating Hours: Monday – Friday, 6 AM – 4 PM
- An email notification will be sent when the order is ready for pickup.
4. Returns & Refunds
- We accept returns within 15 days of delivery for unused and undamaged items.
- To initiate a return, please contact us at ale@mkcontainers.com.
- Refunds are processed within 5 business days upon receipt and inspection of the returned item.
- Shipping costs for returns are non-refundable.
5. Cancellations & Order Changes
- Orders can be canceled or modified within 24 hours of placement.
- After this period, cancellations or changes may not be possible if the order has already been processed.
6. Customer Support
- For any questions regarding orders, please contact us at:
- Email: ale@mkcontainers.com
- Phone: +1 (786) 325-6856
- Business Hours: Monday – Friday, 9 AM – 5 PM
7. Digital Goods or Subscription Services
- Currently, we do not offer digital products or subscription services.